...Arrive 15 minutes early, Quiet please, Cell phones off and Relax.
At Damara Day Spa, we pride ourselves on offering the best care to our clients. Please make yourself aware of our company policies and procedures. Our policies have been designed to ensure you have an enjoyable experience with us.
Please arrive 10 - 15 minutes prior to your appointment so that we may start your service on time or even early. A late arrival may require a reduced appointment time, at scheduled price, with respect to the clients that are scheduled after you.
Online Bookings: After receiving online bookings, we acknowledge acceptance of appointment request with an email or text. If there are any discrepancies, we will give you a call and then confirm over the phone. We will then follow up with an email or text. Online bookings are ONLY confirmed & guaranteed once we have acknowledge acceptance through an email, call, or text.
Cancellation/Rescheduling Policy: All will agree, time is our most valuable asset. We ask that appointments be guaranteed against late cancellation or rescheduling with a major credit card. Your card is not billed unless your vacated appointment goes unfilled. We do our best to fill these openings–just like you, we’d much prefer to have another guest take your place than charge for a cancellation. Please provide at least 24 hours notice if you need to reschedule a treatment; 48 hours notice is required to cancel or reschedule groups of three or more or same day three or more treatments. This allows the spa enough time to fill appointments. Late cancellations will be charged 50% of treatments scheduled. “No-shows” will be charged 100% of treatments scheduled. The spa needs to pay its spa therapists even if a client is a “no-show”. This policy allows us to retain great employees.
Group and Packages Bookings: Packages of 3 hours or more and/ or groups of 3 or more do require a 15% non-refundable deposit to secure treatment times. Please see Cancellation and Rescheduling Policy above in regards to rescheduling or canceling group bookings and packages.
Quiet, Please: Please turn off cell phones upon check in at Damara Day Spa and speak softly. We are a haven for all those coming here to relax and enjoy a tranquil and stress-reducing experience.
Children: To maintain our serene atmosphere, we ask that children not accompany you for your treatments unless they are booked for treatments for themselves. We love to have children enjoy certain spa treatments under the following guidelines: children under 16 must be accompanied by an adult and all children under the age of 18 must have an adult sign their initial consultation form. It is the adult’s responsibility to monitor the child’s behaviour to ensure an enjoyable experience for all.
Forms of Payment: We accept cash, major credit cards, and debit visa cards. Personal checks are not accepted.
Gratuities: Your spa treatment fees do not include gratuities. Customary gratuity for each service provider is 15 to 20 percent. Please leave any gratuities at the reception desk when checking out. Tipping envelopes for cash gratuities are provided at the front desk or you may add gratuity onto your credit or debit card. Tipping is never expected, but always appreciated.
Product Returns or Exchanges: You may return unopened skin care products in original packaging within 7 days of purchase accompanied by sales receipt for a full credit. Opened purchases may not be returned.
Jewelry/Valuables: If possible, please leave your jewelry and valuables at home as you will not need it for your day spa visit. However, if you such items, be mindful of not leaving them behind in treatment rooms or robe pockets.
Communicating your Preferences: Most aspects of treatment can usually be modified to your taste: amount of light, treatment pressure, volume of music, and whether you choose to have a conversation or enjoy the treatment in silence. Feel free to ask questions. Your therapist will appreciate knowing your thoughts and clarifying any issues you may have.
Pregnancy or Medical Conditions: Be sure to mention any medical information when you book an appointment, and when you fill out your forms. Certain treatments may not be advisable for you. Before your treatment begins, let your therapist or esthetician know of any pregnancies, medical concerns or if you’re wearing contact lenses before you have a facial.
Modesty Concerns: It is never required that you are unclothed in front of anyone at our day spa. Towels and robes are provided and can keep you covered. Therapists are well trained in the “art of draping” which means that they leave the treatment room while you get under the sheet on the massage table, and they keep you covered at all times except for the area of the body they are massaging. They also leave the treatment room before you get up from the table.
What to Wear during Your Treatment: If you are having a treatment for the first time, feel free to ask the receptionist or therapist how you should be dressed for treatment. We want to make sure that you are comfortable, so please let us know if you have questions.
This is a Professional Spa Establishment: Our trained therapists and estheticians are here solely to help improve your wellness and relaxation. If a therapist ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to the front desk. Likewise, if you ever feel like a therapist is being inappropriate with you, you have to right to stop the treatment at any time and notify the spa reception/management.